Guest Relations Officer

Ready to get INKed?

We're looking for a passionate and experienced Guest Relations Officer to join our Front Office team! If you've already worked in the Front Office and are seeking a fresh, exciting challenge, this could be the perfect opportunity for you. What are you waiting for? Turn the page to a new chapter in your career with us!

The Script

As a Guest Relations Officer at INK Hotel Amsterdam, you’ll be the primary point of contact for our guests. You’ll ensure every guest enjoys a memorable stay, crafting unique experiences and unforgettable moments. With your genuine passion for hospitality, you’ll make every stay INKredible. You’ll be approachable and genuinely curious about the stories of our guests, regularly surprising them with thoughtful touches they didn’t expect. Your name will be mentioned in countless glowing reviews.

Even when challenges arise, you’ll remain positive and solution-focused. Beyond guest relations, you’ll be commercially minded and comfortable with upselling — and yes, you’ll enjoy it! You’ll also handle essential administrative tasks, from preparing for VIP arrivals to generating daily reports, and you’ll be an expert in Opera Cloud.

In a nutshell: You’ll turn routine tasks into exciting challenges, always greeting guests with a smile — whether in person or over the phone. Additionally, you’ll manage the ALL loyalty program, serving as the main point of contact for our loyal members, and assisting the Front Desk with check-ins and check-outs as needed.

INK Story

INK Hotel Amsterdam - MGallery is a luxury, lifestyle hotel with a rich history. Once the home of the Dutch newspaper 'De Tijd,' this building is where stories were conceived, written, and brought to life in ink. As a result, INK Hotel is the place "Where stories are yet to be written." Our restaurant, PRESSROOM, is the heart of the hotel — a cozy space for guests and locals alike to enjoy mouthwatering dishes from our talented kitchen team and unique cocktails crafted by our expert bartenders.

Are you ready to help write the next chapter?

Tick the box!
Does your story align with what we’re looking for? For the Guest Relations Officer role, we’re seeking someone who:

• Has an outgoing and helpful personality;

  
  

• Is flexible in their availability, able to work both morning and evening shifts;

  
  

• Holds an MBO degree in hospitality or tourism;

  
  

• Has at least one year of experience in Front Office or Guest Relations;

  
  

• Has strong communication skills in both Dutch and English (additional languages are a plus);

  
  

• Has knowledge of PMS systems (such as Opera), preferred but not required.

  
  

What’s in it for You?

As a Guest Relations Officer, you’ll enjoy a range of benefits, including:

• A competitive salary, with at least 7.5% above Scale VI of the collective labor agreement for the Horeca industry;

  
  

• A travel allowance for commutes of more than 5 kilometers;

  
  

• A healthy staff meal;

  
  

• Cross-training across all hotel departments to expand your skill set;

  
  

• Staff discounts for Accor hotels, so you can experience our properties worldwide;

  
  

• An F&B discount card for use at various hotels in Amsterdam;

  
  

• Training and development opportunities to further your career;

  
  

• International career growth potential within the Accor Group;

  
  

• Regular staff drinks and parties with your colleagues;

  
  

• And, of course, the chance to work with an INKredible team!

  
  

Does This Sound Like You?

If you see yourself thriving at INK Hotel Amsterdam - MGallery, we’d love to hear from you! Please send your resume and motivation letter to our HR department at (klik op de solliciteer button) questions? Feel free to email us or give us a call at 020 555 1704.

We’re excited to hear from you!

Where stories are yet to be written…

INK Hotel Amsterdam – MGallery Collection is een luxury lifestyle hotel dat haar naam dankt aan de historie van het pand. Als voormalig hoofdkantoor van de krant ‘De Tijd’ was ons gebouw de plek waar verhalen ontstonden, werden geschreven en uiteindelijk werden gedrukt in inkt. Deze rijke historie komt nu tot leven in ieder detail in de 149 kamers, 2 meeting zalen en restaurant & cocktailbar PRESSROOM. 

INK - All for you, proudly

Bij INK geloven we in de kracht van mensen. We zijn zorgzaam, respectvol en vastberaden.

Samen creeeren we een veilige omgeving voor iedereen. We nemen verantwoordelijkheid en maken gewaagde keuzes met gepassioneerde mensen.

We geloven in persoonlijke groei, zorgt voor groei van onze organisatie. We zijn gelijk en we omarmen creativiteit en ieders sterke eigenschappen.