Assistant Night Auditor

Assistant Night Auditor - Park Plaza Victoria As the Assistant Night Auditor, you are responsible for the overall operation of the hotel during the overnight hours. You will oversee all aspects of guest service, manage a team of night receptionists and auditors, and ensure the safety and security of all guests and staff. Key Responsibilities: Team Management:

• Manage staff schedules for night shifts.
• Conduct training sessions for new and existing team members on hotel policies, procedures, and safety protocols.
• Identify training needs and develop plans for individual team member growth and development.
• Create and implement Standard Operating Procedures (SOPs) to streamline and improve operational efficiency and guest service.

Guest Service:

• Provide exceptional guest service, addressing guest inquiries and resolving issues promptly and effectively.
• Handle guest requests and complaints professionally and courteously.
• Oversee night room service operations to ensure timely and accurate delivery.

Operations Management:

• Perform administrative tasks, including shift reports, incident reports, and daily logs.
• Conduct safety checks throughout the hotel to ensure guest and staff safety.
• Act as the primary point of contact in case of emergencies, including fire alarms, medical emergencies, and security incidents.
• Oversee the hotel's evacuation procedures in case of emergency.

Essential Skills:

• Guest-oriented: Possess a strong customer service focus with a commitment to exceeding guest expectations.
• Representative: Represent the hotel brand professionally and positively to all guests and staff.
• Independent: Ability to work independently and make sound decisions in a fast-paced environment.
• Responsible: Demonstrate strong accountability and a high level of responsibility for the safety and well-being of guests and staff.
• Front Office Experience: Prior experience in hotel front office operations, including guest registration, check-in/check-out procedures, and reservations.
• Communication & Interpersonal Skills: Excellent written and verbal communication and strong interpersonal skills.
• Problem-solving Skills: Ability to effectively identify and resolve guest issues and operational challenges.
• Organizational & Time Management Skills: Strong organizational and time management skills with the ability to prioritize tasks effectively.

Desired Skills:

• Supervisory Experience: Prior experience supervising a team of employees.
• Computer Proficiency: Proficient in using hotel property management systems (PMS) and other relevant software.
• Knowledge of Hotel Operations: In-depth knowledge of hotel operations, including housekeeping, maintenance, and security procedures.

Benefits of working with us:

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Competitive salary
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €200 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

and more… Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Park Plaza is een eigentijds hotelmerk met individueel ontworpen hotels op levendige locaties, bekend om het creëren van memorabele momenten door de inspirerende service en bekroonde restaurants en bars. Deze levendige, authentieke ervaring is waar onze gasten van houden. Wij begrijpen dat elk Park Plaza teamlid net zo individueel is als het hotel waar hij werkt. Daarom respecteren we je voor wie je bent - en vertrouwen we erop dat jij je je rol eigen maakt. We zijn bereid om in je te investeren en je de ondersteuning en mogelijkheden te bieden om de carrière te ontwikkelen die je wilt. De toekomst is gevuld met mogelijkheden. Maak er deel van uit. LEVEN BIJ PARK PLAZA  Bij Park Plaza zijn we ons ervan bewust dat om onze gasten te inspireren, we eerst onze teamleden moeten inspireren. Daarom is Park Plaza zo'n positieve, inclusieve en ondersteunende plek om te werken. We zijn er trots op dat we toegewijde mensen bij elkaar brengen die een gedeelde passie hebben voor het afstemmen van de hotelervaring op elke gast en zijn unieke behoeften. Jou aanmoedigen om jezelf te uiten en te groeien als individu - terwijl je deel uitmaakt van de familie - is een van onze hoogste prioriteiten. De toewijding van ons team aan originaliteit en authenticiteit is wat echt doorschijnt. Door dezelfde waarden, normen en doelen te delen, is het team van Park Plaza in staat gasten een onvergetelijke ervaring te bezorgen. Over Park Plaza Victoria Amsterdam Een slimme combinatie van antiek en modern, Park Plaza Victoria Amsterdam biedt historische architectuur en eigentijdse accommodatie met 298 gastenkamers in het centrum van de stad, op vijf minuten lopen van Amsterdam Centraal Station. Het hotel is vereeuwigd in de populaire cultuur door historici, romanschrijvers, filmmakers en fashionista's. In de loop der jaren heeft een lange lijst van prestigieuze gasten, van Louis Armstrong tot Mata Hari, het hotel bezocht dat vandaag de dag de status van Nationaal Erfgoed geniet. Meer informatie over ons vindt u op - https://jobs.pphe.com/