HR Service Center Manager

We're hiring a HR Services Manager! Are you ready to lead the heartbeat of HR? Location: Amsterdam or London Head Offices, remote working options available Language needed: Must be able to speak both English and Dutch At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in Amsterdam and London. In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight. About the role:

• Proactively and efficiently lead a team of HR Service Centre professionals
• Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
• Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
• Act as a key escalation point for complex or sensitive queries.
• Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
• Support internal audits and contribute to risk mitigation strategies.
• Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
• Monitor and report on SLAs, KPIs, and other performance metrics.

About you:

• Ability to speak English and Dutch
• Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
• Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
• Hospitality mindset with a passion for delivering exceptional employee experiences.

The benefits of working with us:

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Competitive salary
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €200 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

and more… Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.

We are an international hospitality and real estate group with 37 hotels and resorts, and 8 campsites across five countries. It takes a multi-talented team behind the scenes to support such a large and diverse hotel business. Our teams set strategies, manage operations, and find new ways to engage and impress guests. This is a place where your specialist skills and experience can create a genuine impact – while you progress your career in the hospitality world. You will find roles in both our Corporate Office, Amsterdam and Regional Office, The Netherlands.

Life at PPHE Hotel Group
We’re firm believers that inspiring our team members is the key to inspiring our guests. Which is why we have focused on making PPHE Hotel Group such a positive and inclusive, supportive place to be. Our hotels are authentic, so we want you to be the real you too. Because we value the individuality of our people, your voice is listened to – and you will be given every encouragement to express yourself and grow with us. Each hotel location is unique as a workplace, because of its links to its locale and community. At the same time, every team feels part of the wider family. We share the same values, the same standards and the same goals.
 
Company websites:
https://www.jobs.pphe.com/
www.pphe.com 
www.arenahospitalitygroup.com